Terms & Conditions

Privacy Policy  

This privacy policy sets out how Hebillas Personalizadas uses and protects any information that you give Hebillas Personalizadas when you use this website. Hebillas Personalizadas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

What we do with the information we gather 

We require this information to understand your needs and provide you with better service, including purchase of products, internal record keeping, and promotional emails. We may use the information to customize the website according to your interests. We will never sell or give your information to anybody!

Security 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Design and Images  

All designs, images, photos for all buckles or products are owned by Hebillas Personalizadas. This includes all custom designed buckles and products. Any fee paid for custom designs is for the development of that design and not for ownership of that design.

Your acceptance of these terms 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. You will be asked to agree to these terms when creating an account and every time you make a purchase. An account cannot be created without your acceptance of these terms.

Privacy Policy updates 

Hebillas Personalizadas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2023.

Privacy Policy updates 

Hebillas Personalizadas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2023.

Coupons and Discounts 

We do not combine discounts and/or coupons. You are entitled to receive the lowest price but may not combine or piggyback them.

Order Information and Return Policy 

These are handmade products so you will see slight differences from the picture or mockup which we believe add to their beauty and show that all of the engraving and assembling of these products are done by hand by our craftsmen. Design elements will vary slightly, and no two buckles will be exactly alike. If your custom pieces are not within the parameters of your mockups, we will repair or replace them. Hebillas personalizadas reserves the right to determine what items may be repaired or replaced.

Almost all of our products are made to order custom silver pieces. Once an order is placed our work begins. Designing your custom silver, creating artwork, and making sure we get it right before we start production. For this reason, we do not offer a full refund once an order is placed. If an order is canceled for any reason before we start production, we will refund 65% of the purchase price plus shipping. Once production has started, we do not offer a refund for any reason and all sales will be final. If you have questions about what your finished product will look like, please ask prior ordering or approving artwork.

We always work with our customers, and we will make sure you are happy with your design and purchase.

Delivery Information 

For in stock items, we ship within five working days. Production on custom items begins after the design is approved and the item is paid for. Custom work takes time. We quote 60 days for production of custom pieces. Please keep this in mind when ordering.

We ship via USPS first class mail and Priority Mail. All orders over $750 will require signature confirmation upon delivery. Please be advised that, as of the current terms and conditions, we do not offer free delivery for any orders. While we strive to provide efficient and reliable shipping services, all shipping costs associated with the delivery of our products will be the responsibility of the customer.

Saddle Warranty  

Hebillas Personalizadas takes pride in ensuring the quality of its saddles through rigorous pre-shipment inspections. The saddle trees are guaranteed to be free from defects in both workmanship and materials for a comprehensive period of five years from the date of purchase, as long as they are used in a customary manner and for their intended purpose.

The Saddle Silver benefits from a one-year warranty starting from the purchase date. Solid Sterling Silver or Sterling Silver overlay will tarnish and develop the desired patina. All other Saddle Silver employs a protective electroplated protective finish to prevent tarnishing. Cleaning should be performed exclusively with a damp cloth to avoid compromising the protective finish; the use of abrasive or chemical cleaners could result in the warranty being voided.

Every component of the saddle is covered by a warranty for forty-five days from the date of purchase, ensuring freedom from defects in workmanship and materials.

It's important to note that this warranty does not extend to Hebillas Personalizadas products that have undergone alterations or repairs outside of the Hebillas Personalizadas manufacturing facility.

This warranty is exclusively extended to and designed for the sole benefit of the end consumer.

The warranty for Hebillas Personalizadas is strictly non-transferable.